Frequently Asked Questions

SUPPORT

Frequently Asked Questions

We ship worldwide to over 50 countries. Shipping times and fees vary depending on your location. Please visit our Shipping Policy page for full details on estimated delivery times and rates.

Delivery times depend on your location: US orders typically arrive in 3–7 business days, UK/Europe in 5–10 business days, and international orders in 10–20 business days. All estimates exclude processing time of 1–3 business days.

Yes! Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package in real time. Please allow 24–48 hours for the tracking information to activate.

We accept returns within 30 days of delivery for items in their original, unused condition with all tags attached. Please visit our Refund & Return Policy page for full eligibility details and how to initiate a return.

To request a refund, contact our support team at support@velroxa.com with your order number and reason for return. Once we receive and inspect the returned item, your refund will be processed within 5–10 business days.

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your full card details on our servers. Our site uses SSL encryption to protect all data exchanged.

Orders can be modified or cancelled within 12 hours of placement. After this window, your order may already be in processing. Please contact us as soon as possible at support@velroxa.com and we'll do our best to help.

Yes, we offer free exchanges for items of equal or lesser value, subject to product availability. If you'd like to exchange for a higher-priced item, you'll be charged the difference. Contact us to initiate an exchange.