Other Policies
Everything else you need to know — from order tracking and cancellations to our quality guarantee and product disclaimers.
📦 Order Tracking
✏️ Easy Cancellation
🏅 Quality Guarantee
Track Your Order
Stay up to date on your order status with real-time tracking.
How to Track
1
Check your email for a shipping confirmation containing your tracking number.
2
Click the tracking link in the email or visit the carrier's website directly.
3
Enter your tracking number to see real-time updates on your delivery status.
Tracking Number Timing
Tracking numbers are sent via email within 1–3 business days after your order is placed. Please allow 24–48 hours after receiving the email for the tracking link to activate.
Haven't Received It?
If you haven't received a tracking email within 3 business days, check your spam folder first. Still nothing? We're here to help.
support@velroxa.com
Cancellation & Modification
Need to make changes to your order? Here's what you need to know.
Order Cancellation
Orders can be cancelled free of charge within 12 hours of placement.
Cancellations requested after 12 hours may not be possible if the order is already processing.
Once an order has been shipped, it cannot be cancelled. Please refer to our Return Policy instead.
Order Modifications
Need to update your shipping address, change a product size, or adjust your order quantity? Contact us as soon as possible after placing your order.
Modifications are only possible within 12 hours of order placement.
Request Modification
Warranty & Guarantee
We stand behind every product we sell — your satisfaction is our priority.
Satisfaction Guarantee
We're confident you'll love your purchase. If for any reason you're not completely satisfied, contact us within 30 days of delivery and we will make it right — whether that's a replacement, store credit, or a full refund.
Get in Touch
Replacement Policy
If your item arrives damaged, defective, or incorrect, we'll send you a free replacement at no additional cost. Just reach out to our team with a photo of the issue.
Free replacement for damaged or defective items.
No need to return the faulty item — just send us a photo.
Replacement requests must be submitted within 14 days of delivery.
Disclaimer & Our Promise
All products sold on our website are intended for their stated purpose only. We make every effort to accurately describe our products, including materials, dimensions, and usage instructions. However, individual results may vary. We are not responsible for any misuse of our products or outcomes resulting from failure to follow provided instructions.
Our pet products are designed with animal safety in mind and comply with applicable standards. However, all pet products should be used under supervision. We are not liable for any injury or adverse reaction resulting from unsupervised use. Always consult a veterinarian if you have concerns about a product's suitability for your pet.
Our beauty and personal care products are formulated for general use and have been tested for safety. However, we recommend performing a patch test before first use, especially for sensitive skin. We are not responsible for allergic reactions or sensitivities that may occur. Discontinue use immediately if irritation develops.
To the maximum extent permitted by applicable law, we disclaim all warranties, expressed or implied, regarding our products and services. Our liability is limited to the purchase price of the product in question. We reserve the right to update or amend these disclaimers at any time without prior notice.
Our Promise to You
We're more than just a store — we're committed to your complete satisfaction with every order, every interaction, every time.
100% authentic products, always.
Honest, transparent policies — no fine print.
Friendly support team ready to help.
Shop with Confidence