Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Data Protected
No Data Selling
Your Rights Matter
Information We Collect
We collect only what's necessary to provide you with the best shopping experience.
Personal Information
Name, email address, phone number, and billing/shipping address collected when you create an account or place an order.
Payment Data
Payment details are processed securely through our payment providers. We never store full card numbers on our servers.
Device & Usage Data
IP address, browser type, pages visited, time spent on site, and referring URLs collected automatically via cookies and analytics tools.
Location Information
General location data derived from your IP address or shipping address to provide relevant content and accurate shipping rates.
Communications
Messages, emails, and support tickets you send us, including any attachments, to help resolve your inquiries effectively.
How We Use & Share Your Data
How We Use Your Information
1
Order Fulfillment
Process and fulfill your orders, send confirmation and tracking emails, and handle returns and refunds.
2
Customer Support
Respond to your inquiries, resolve disputes, and improve our support quality based on your feedback.
3
Personalization
Customize your shopping experience, recommend relevant products, and remember your preferences.
4
Marketing
Send you promotional emails and offers (only with your consent). You can unsubscribe at any time.
Who We Share It With
Store Platform
Payment Providers
Shipping Carriers
Marketing Tools
We do NOT sell your personal data — ever.
Your Rights & Policy Details
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
Depending on your location, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict how we process your data, and withdraw consent at any time. To exercise these rights, contact us at privacy@velroxa.com.
We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or by posting a prominent notice on our website. The 'Last Updated' date at the top of this page will always reflect the most recent version.
Privacy Questions?
Have questions about how we handle your data? Our team is here to help.
privacy@velroxa.com